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To get started with Knox

Samsung SDS Knox (Enterprise Mobility Management) is a powerful cloud-based service for IT admins to manage the mobile devices in an enterprise. Through Knox, you can set device policies (like password rules, installed apps, VPN connections), manage app licenses, locate devices, and remotely lock or wipe devices that have been lost or stolen.

As shown in the illustration above, Knox supports enterprises that already use Microsoft Active Directory to manage employees and devices. You can install a Knox proxy to set device policies from Active Directory. You can also import employee profiles into the EMM cloud service, and further set up employee profiles from the cloud service.

The cloud service provides two types of portals:

  • Admin portal — IT admins can use this central console to manage the mobile devices in their organization.
  • User portal — Individual device users have their own console to manage their own device and apps.

This How To page describes how to register to use Knox, get a KNOX Workspace license, log into the EMM Admin Portal, and verify that you have a license.

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To register your enterprise

To set up Knox for your enterprise, first create a KNOX portal account. In addition to Knox, your KNOX portal account allows you to access guidesHow To information, and FAQs. You can also contact Samsung KNOX Support through your KNOX portal account.

  1. The first step depends on whether you already have an account on the KNOX web portal:
    • If you already have an account, log in, go to My Samsung KNOX, and click theCreate EMM button, then continue at step 4 below. If you already have an EMM account, this button will not be visible for you.
    • If you do not have an account, go to www.samsungknox.com, click Log in, and next to the solution you would like to try or buy, click Register and fill out the required information.
  2. Check your email inbox for an email with the subject Confirm registration with Samsung KNOX. Click the link in the email.
  3. Set your KNOX web portal account password. Click Continue to complete account creation.
  4. Set up Knox for your organization by filling out the required information.
    • Region — If your region isn't listed, select the one closest to you.
    • Admin username — Use this name and your Organization Name to log in to Knox. Your Organization Name is the domain of the email address you used to create your Samsung KNOX web account.

    For example, if your EMM Admin username is bob and your Organization Name is@company.com, you will use bob@company.com to log in to Knox. Your Knox Admin username does not have to be the same as your company email address.

    NOTE — If your Organization Name has already been used, you will be prompted to add a team or department name to uniquely identify your organization. For example, @support.company.com.

  5. Review the Terms and Conditions, select the I agree checkbox, then click Set up EMM.
    This sends an email to the address you provided when you registered for a KNOX portal account. The email contains your admin username and useful links.
  6. In the Welcome message, click Open Knox.

To get KNOX Workspace Licenses

Contact your local reseller to purchase KNOX licenses.

To log in to the Knox Admin Portal

There are two ways to access the Knox Admin Portal:

  • Go directly to the Knox Admin Portal. With this method, you need to provide both your EMM user name and password.
  • If you are already logged into the KNOX portal, go to Samsung KNOX Dashboard and click Open EMM. With this method, your EMM user name is already known and your provide only your password.

On the password screen, you can select Keep me signed in to avoid having to log into EMM every time.

To check your KNOX Workspace license in EMM

  1. Go to the Knox Admin Portal.
  2. Click the Settings tab.
  3. Click Licenses.
  4. Check the license keys.

One KNOX Workspace license is used each time someone in your enterprise enrolls a device. When you unenroll a device, one license is added back to the number you can use.